group meeting

A Critical Incident is defined as an event out of the range of normal experience – one which is sudden and unexpected and may have a physical or emotional impact. In some cases it may involve the perception of a threat to life. Critical incidents are challenging events that have the potential to create significant distress and can overwhelm one’s usual coping mechanisms.

Critical incidents in the workplace may include:
– death/serious injury
– assault
– personal threat
– robbery/fire/accident in the workplace
– fraud

If you are a Civil Servant in Ireland and you have had a critical incident in the workplace, please contact the Civil Service Employee Assistance Service (CSEAS).

CSEAS Resources

Critical Incident in the Workplace, Self-Care Information

Response to a Critical Incident in the Workplace

Understanding Stress Booklet

Anger Management

Civil Service Resources

The Civil Service Employee Assistance Service (CSEAS)

HR Units

Disability Liaison Officers

Courts Service Critical Incident Policy


State Resources

Health Service Executive

External Resources

Trade Unions

Mental Health Ireland – promoting positive mental health and well-being

Samaritans – If there’s something troubling you, you can get in touch 24 hours a day, 7 days a week –

If you have a concern about wrongdoing* in your place of work, you can seek information and access to legal advice through the Speak Up Helpline at 1800 844 866, Monday to Friday 10am to 6pm. The helpline is confidential and is operated by Transparency International Ireland. A guide to Whistleblowing and Making a Protected Disclosure is also available at here.

*For a list of relevant wrongdoings, see s5(3) of the Protected Disclosures Act 2014.